arXiv Artificial Intelligence· Edesio Alcoba\c{c}a, Kevin Rossell, Aman Gupta, Shao Tang, Jiwoo Hong, Pabel Carrillo-Mendoza, Wanderson Concei\c{c}\~ao Ferreira, Alvaro Tedeschi, Zayd Simjee, Shreya Rajpal, Bruno Finardi Hime, Christian Sousa, Luis Moneda, Herbert Fei, Daniel Silva, Rohan Ramanath·· 2 天前AI 评分52
Nubank 用仿真在 1.4 亿规模上预筛客服 AI Agent
Screen Before You Serve: Simulation for Production Customer Experience AI Agents at 140M Scale
AI 导读
作者提出一套假设驱动的仿真工作流，用合成用户和模拟工具输出在部署前筛选客服 Agent，无需调用生产后端。在 Nubank 的 Card Delivery 及其后继 Card Management 上，4 个已部署版本的模拟评分与生产版本级二值评估分数高度相关；仿真引导的迭代在线上 A/B 测试中使 tNPS 提升 36.69 分。
来源：arXiv Artificial Intelligence · arxiv.org